Laguna Woods Mercedes Owner Gives Pacific Coast Benz “Three Thumbs Up”
When you own a Mercedes-Benz, you don’t want just any mechanic. You want someone who knows your car the way the factory does. Ron B. from Laguna Woods did his homework before he trusted anyone with his Mercedes. Here’s what he said after his visit to Pacific Coast Benz in Costa Mesa:
“Expert Mercedes specialty shop that delivers better than dealership quality work. I searched for shops with Mercedes Xentry official factory-level diagnostic and programming software and there are only a couple independent shops that have it. Xentry is crucial to professional MB repairs and service as is the Master Tech level of training and expertise that Tom, Vik and the other professionals possess. I had a lot of work done here on my car and it was all MB Genuine parts and skill and a fantastic price, beyond fair. Nice guys, honest, trustworthy and fair. Three thumbs up!”
Ron B., Laguna Woods, CA
Thank you, Ron! You named the exact things we care about most, so let’s look at each one.
1. Xentry: Factory-Level Diagnostics, Not Guesswork
A modern Mercedes-Benz is a rolling network of control modules. A generic code reader sees only a fraction of what’s going on. Mercedes Xentry is the official factory diagnostic and programming platform, the same class of tool Mercedes-Benz dealerships use. With it, a technician can:
- Read manufacturer-specific fault codes across every module, not just the engine
- Run guided tests and watch live data for the engine, transmission, brakes and electrical systems
- Code, program and initialize new components so they work the way Mercedes intended
- Apply factory software updates that fix known drivability and electrical issues
As Ron found when he went looking, very few independent shops invest in Xentry. That means you get the right diagnosis the first time, without parts-swapping and without dealership-sized bills.
2. Master Tech Expertise from Day One
Tools are only as good as the hands using them. Pacific Coast Benz was founded in 2009 by Viktor Camaj, our lead technician. Viktor has more than 23 years of experience as a factory-trained, Master Certified Mercedes-Benz technician. He spent 10 years at Fletcher Jones Motorcars in Newport Beach before opening his own shop, and he holds an associate degree in automotive and diesel technology from UTI.
That dealership-level training runs through the whole team. Our technicians are not on commission, so nobody is pressured to sell you work you don’t need. We give you an honest recommendation and let you decide.
3. Genuine Mercedes-Benz Parts
Ron had “a lot of work done,” and every part was Genuine Mercedes-Benz. We use factory and OEM parts, and our A and B Services use Mercedes-Benz genuine engine oil. Genuine parts are engineered for your exact vehicle. They fit right the first time and help protect your car’s performance, safety and resale value.
4. Dealership Quality Without the Dealership Price
“A fantastic price, beyond fair.” We hear that a lot, and we’re proud of it. As a family-owned independent specialist, we don’t carry dealership overhead. You get factory-trained technicians and Genuine parts, and you can save up to 40% compared with dealer prices.
5. Honest, Trustworthy People
The best part of Ron’s review is the last line: “Nice guys, honest, trustworthy and fair.” Great repairs earn your trust. The way we treat you is what keeps you coming back. We explain what we find, answer your questions, and show you exactly what your car needs and why.
Mercedes-Benz Services at Pacific Coast Benz
Whether your car needs routine care or a complex repair, we have you covered:
- A Service and B Service. Factory-scheduled maintenance for 1998 and newer models. A Service includes an oil and filter change with Mercedes-Benz genuine engine oil, a fluid check, a tire rotation if applicable, a brake pad inspection with a rotor measurement, a lamp check, tire pressure correction, a service counter reset and our 32-point inspection. B Service adds a cabin filter replacement and an inspection of all belts and hoses.
- AMG service and repair. Expert care for high-performance AMG models.
- Mercedes-Benz Sprinter service. Maintenance and repair for Sprinter vans.
- Check engine light and electrical diagnostics
- Brake repair
- Engine and transmission repair
- A/C and heating repair
- Battery and charging system service
Serving Mercedes Owners Across Orange County
Our Costa Mesa shop is an easy drive for Mercedes owners across Orange County, including Laguna Woods, Newport Beach, Irvine, Huntington Beach, Laguna Beach, Mission Viejo, Tustin and Santa Ana. Ron drove up from Laguna Woods, and he’d tell you the trip is worth it. Read more of what our customers say on our reviews page.
Book Your Mercedes Service Today
Is a warning light on? Is your A or B Service due? Did the dealership hand you an estimate that made your jaw drop? Let us take a look. Get the service Ron gave three thumbs up.
- Book online: Schedule your Mercedes-Benz service
- Call: (714) 850-1206
- Email: service@pacificcoastbenz.com
- Visit: 1346 Logan Ave, Ste B, Costa Mesa, CA 92626 (get directions)
- Hours: Monday to Friday, 8:30 am to 5:00 pm. Closed Saturday and Sunday.
We recommend booking an appointment. Walk-ins are welcome.
Frequently Asked Questions
Will servicing my Mercedes at an independent shop void my warranty? No. Under the federal Magnuson-Moss Warranty Act, you can have maintenance done at a qualified independent shop without voiding your factory warranty, as long as the work is done correctly. Keep your service records.
What is Mercedes Xentry? Xentry is Mercedes-Benz’s official diagnostic and programming software. It gives technicians factory-level access to your car’s systems for accurate diagnosis, coding and software updates.
Do you use Genuine Mercedes-Benz parts? Yes. We use factory and OEM parts, and Mercedes-Benz genuine engine oil for A and B Services.
How much can I save compared with the dealer? Customers can save up to 40% compared with dealer prices, with the same factory training and Genuine parts.
How do I schedule service? Book online at pacificcoastbenz.com or call (714) 850-1206. We’re open Monday to Friday, 8:30 am to 5:00 pm.
